Director Operations North America (all) - Job offer Main page Job market Job offer Job market Join us as Director Operations North America (all) As Director Operations you lead Mammut’s North American Operations team across Merchandise Planning & Inventory Management, Order Book Management & Customer Service, Logistics & Trade Compliance, and Operations Projects. In this role you are a member of the North American Senior Leadership Team and you’ll connect operational excellence with commercial success—delivering dependable service, healthy inventory, and cost-efficient operations across all sales channels. Build a scalable team, strengthen cross-functional partnerships, and turn improvement opportunities into results. Location Mammut Sports Group Inc, 734 Pearl Street, Boulder, CO 80302 ............... Corporate area Supply Chain / Logistik / Customer Service ............... Type of contract Full time ............... Contact Leah Simkoff VP of Finance and Accounting ............... Your responsibilities Operational Leadership & Strategy Lead and develop the Operations team with clear priorities, accountability, and performance expectations. Translate regional business goals into actionable plans and measurable KPIs. Aligning regional and global teams, proactively addressing risks and escalations. Merchandise Planning & Inventory Management Lead regional assortment planning, demand forecasting, purchasing, and inventory management. Improve forecast accuracy, SKU productivity, inventory health, and product availability. Align merchandise and inventory plans with gross margin and working capital goals. Order Book Management & Customer Service Lead Customer Services, order book management, returns, and warranty processes. Deliver accurate, timely orders, proactive customer communication, and consistent service. Standardize processes, improve data quality, and expand automation with global counterparts. Logistics & Trade Compliance Lead third-party logistics (3PL), transportation, distribution, and trade compliance. Ensure on time availability and customer deliveries performance on-time, in-full (OTIF), optimize inventory (DIO) and inventory accuracy, and optimize logistics costs (3PL and transportation) Manage 3PL performance, ensure customs compliance, and maximize duty drawback recovery. Operations Projects & Continuous Improvement Lead strategic operations projects (like ERP improvement, EDI connection, channel & market expansion, and process automation. Champion an AI-first approach to processes and systems, identifying opportunities to simplify workflows, automate routine tasks, and enable smarter decisions—with responsible adoption and human oversight. Financial Performance & People Leadership Own Operations budgets and partner with Finance to optimize cost and services Track operational KPIs and drive timely corrective action. Coach functional managers, strengthen collaboration, and build a high-performing team. ............... Your profile Proven ability to lead multiple operations functions and cross-functional teams. Strong knowledge of supply chain, inventory planning, order book management, customer service, logistics, and omnichannel distribution. Strong analytical skills and experience managing budgets and operational KPIs. A track record of leading organizational change, process improvements, and strategic projects. Excellent communication, stakeholder management, and problem-solving skills. Experience with ERP systems, preferably D365, plus Excel and Power BI. 7+ years of relevant experience, including people leadership. Bachelor’s degree in Business, Operations, Supply Chain Management, or equivalent experience. International business and outdoor industry experience preferred. ............... Benefits of working at Mammut 401(k) 401(k) matching Dental insurance Employee gear discount Health insurance Life insurance Paid time off Parental leave Vision insurance Travel Up to 10%, including logistics partners and global headquarters. Pay Mammut is committed to fair, equitable, and transparent compensation. Compensation will be determined by your relevant work experience, education, certifications, & skills. From $100,000.00-$120,000.00 experience dependent Apply Now Location Mammut Sports Group Inc, 734 Pearl Street, Boulder, CO 80302 Corporate area Supply Chain / Logistik / Customer Service Type of contract Full time Contact Leah Simkoff VP of Finance and Accounting Apply Now Back to job market